Information We Collect
We only collect what we need to help you. When you use the quote form on this website, you may give us your name, phone number, email address, suburb and details about the plumbing job you need done. We do not ask for payment details through this website, and we do not collect information about you from other sources or buy mailing lists. If you contact us, you choose what you share.
How We Use It
We use your details to respond to your enquiry, pass it to a local plumber, and help arrange a quote and a time to look at the job. We may also contact you about the job itself, such as confirming an appointment. We do not sell, rent or trade your personal information, and we do not use it for marketing you did not ask for.
Sharing
We keep your information to ourselves except where it is genuinely needed to finish your job. Your enquiry is passed to an independent licensed plumber who will do the work. We may also pass details to a supplier helping with your work, or disclose information if the law requires it. Anyone we share it with is expected to use it only for that purpose.
Storage and Security
We keep your information only for as long as we need it to do the work and meet our record-keeping obligations, then we delete or dispose of it. We take reasonable steps to protect it from misuse, loss and unauthorised access, including keeping paperwork and devices secure. No system is perfect, so we cannot promise absolute security.
Cookies and Analytics
This is a simple website. It uses a basic contact form and only minimal cookies needed for the site to work properly. We do not run third-party advertising trackers and we do not build profiles of visitors. You can block or delete cookies in your browser settings if you prefer, and the site will still work.
Access, Correction and Contact
You can ask us what personal information we hold about you, and ask us to correct it if it is wrong. Use the quote form to ask about your information. Last updated October 2026.